We hope that you are completely in love with your new Melvina goodies, but we understand it can be rather difficult to know your size without trying it on first. We are more than happy to refund your purchase as long as the items are unwashed, unworn, with designer tags and were paid for at full price. Please note all sale items, and all items purchased during a flash sale or with any discount code are final sale.
To determine if you are eligible for a return, please email firstname.lastname@example.org with the following:
1. Name & order number
2. The items you are wishing to return
3. Quick reason for the return
4. Method of return desired: return or store credit (+$10 extra bonus)
*Opt for a store credit with your return and receive an extra $10 thank you bonus on top of your return credit to use on your next purchase!
All returns must be made within 14 days of purchase date.
We do not return sale items or items purchased during a flash sale or with any discount code.
Return postage is not covered by Melvina. Refunds must be processed back to original payment.
Allow for up to 10 days from the day you requested your return for your account to be refunded. Please note that Paypal can take up to a week to process returns.
Allow for 2-3 weeks from the day you requested your return for you account to be refunded. Please note that Paypal can take up to a week to process returns.
Please take care when packaging and sending back returns as lost or stolen items are not the responsibility of Melvina. We cannot offer a refund on lost or stolen items.
Please note if an item is damaged after wearing (a zipper breaks, button falls off) from normal wear and tear we cannot accept items to be returned.